supervisor

Job Description:

Ensures consistency of staff work performance and compliance of company policy and procedures.

Responsibilities and Duties:

Maintain client satisfaction through audits and quality assurance inspections
Conduct site tours with both SWA and client Manager and personnel
Effectively communicate with SWA Account Management
Responsible for all direct reports and their performance
Responsible for assigned accounts
Ensure that all staff demonstrate a high level of service through regular training and inspections
Ensure staff follows company safety guidelines
Report any functional or maintenance issues related to vehicles and/or tools and equipment to management
Manage accuracy of employee Time Cards, incident reports, ect..
Document any employee related issues for further processing by Human Resources
Report nightly audit building deficiencies to Operations Management for follow up
Review service requests with Operation Managers before the start of their shift
Investigate and follow-up with customer issues and concerns
Ensure compliance with client policies and procedures
Ensure compliance with Scope of Work as dictated by clients' contract
Support any miscellaneous project as required
Willing and able to work a flexible schedule including and not limited to nights and weekends

Qualifications:

A minimum of five years experience in a supervisory capacity (must be able to prove)
Must have training experience
Must be able to ensure that overall standards are met on a daily basis
Must have strong people skills
Must have strong attention to detail
Must have a valid CA driver's license with clean record
Able to pass background check
Must be able to communicate effectively via oral and written communication
English and Spanish speaker is a must
Must be computer literate and email proficient (Google Suite)
Knowledge and experience of Utility work required such as floor care and carpet care

Benefits